Customer care
Shipping Policy
How and when your Mount Premier order reaches you.
01
Order processing
Once your payment is confirmed we begin preparing your order. You will receive an email as soon as it ships.
Orders are processed on business days. Orders placed on weekends or public holidays are processed on the next business day.
02
Shipping methods and costs
We offer the following shipping method:
- Standard Shipping: complimentary, 3–6 business days
The shipping cost for your order is always shown at checkout before you pay.
03
Delivery estimates
Delivery estimates are shown beside each shipping method at checkout and begin from the date your order ships, not the date it is placed.
Delivery estimates are provided by the carrier and are not guaranteed.
04
Where we ship
We currently ship to addresses within the United States. Please make sure your shipping address is complete and correct at checkout; we cannot redirect a package once it has shipped.
05
Tracking your order
When your order ships we email you the carrier and tracking number. You can also see them at any time on your order page.
To check an order, visit Order Status and enter your order number and the email address used at checkout.
06
Shipping delays
Weather, carrier volume and other events outside our control can occasionally delay a delivery. If your tracking has not updated for several business days, contact us at MTPREMIERHOLDINGS@GMAIL.COM and we will look into it with the carrier.
07
Lost or damaged shipments
If your order arrives damaged, or tracking shows it as delivered and you cannot find it, please contact us at MTPREMIERHOLDINGS@GMAIL.COM as soon as possible with your order number, and photographs of any damage to the package or its contents.
We will work with you and the carrier to resolve it.
Still have a question?
Write to MTPREMIERHOLDINGS@GMAIL.COM or use our contact form.

