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The Club Heritage Collection

Customer care

Shipping Policy

How and when your Mount Premier order reaches you.

01

Order processing

Once your payment is confirmed we begin preparing your order. You will receive an email as soon as it ships.

Orders are processed on business days. Orders placed on weekends or public holidays are processed on the next business day.

02

Shipping methods and costs

We offer the following shipping method:

  • Standard Shipping: complimentary, 3–6 business days

The shipping cost for your order is always shown at checkout before you pay.

03

Delivery estimates

Delivery estimates are shown beside each shipping method at checkout and begin from the date your order ships, not the date it is placed.

Delivery estimates are provided by the carrier and are not guaranteed.

04

Where we ship

We currently ship to addresses within the United States. Please make sure your shipping address is complete and correct at checkout; we cannot redirect a package once it has shipped.

05

Tracking your order

When your order ships we email you the carrier and tracking number. You can also see them at any time on your order page.

To check an order, visit Order Status and enter your order number and the email address used at checkout.

06

Shipping delays

Weather, carrier volume and other events outside our control can occasionally delay a delivery. If your tracking has not updated for several business days, contact us at MTPREMIERHOLDINGS@GMAIL.COM and we will look into it with the carrier.

07

Lost or damaged shipments

If your order arrives damaged, or tracking shows it as delivered and you cannot find it, please contact us at MTPREMIERHOLDINGS@GMAIL.COM as soon as possible with your order number, and photographs of any damage to the package or its contents.

We will work with you and the carrier to resolve it.